Terms & Privacy

1. About the service provider

Business Flow Audit is an independent freelance service operated solely by Saad Akbar. It is not a registered company, agency, partnership, or employer organisation. Unless expressly stated in a separate written agreement, all services are delivered personally by me.

From time to time I may engage other freelancers or subcontractors to assist with delivery. Where I do, I remain your primary point of contact and I am solely responsible for paying those third parties. You have no direct contractual relationship with them unless I expressly agree otherwise in writing.

2. Services covered by these Terms

These Terms apply to the following service categories:

• Complimentary initial audits — short introductory reviews (including the complimentary initial Business Flow Audit) based on information and URLs you provide, typically delivered via WhatsApp or similar channels.
• Paid audits — paid video audits that identify issues with your digital presence, explain possible improvements, and outline how a digital asset or platform could be improved. You implement any recommendations at your own discretion.
• Extended audits — longer, paid advisory sessions (for example, approximately one hour) reviewing your business model and how technology, UX, UI, or digital systems could improve efficiency, acquisition, retention, supply chain, or operations.
• Execution / project work — paid freelance design, UX, UI, development, or digital asset work. Each execution project is governed by a separate written freelance contract or statement of work. If there is any conflict between these Terms and a signed project contract, the signed project contract prevails for that project.

3. No professional or guaranteed outcomes

All audits and advisory services are opinions based on my professional experience in digital products, UX, customer journeys, and business systems. They are not legal, financial, tax, accounting, investment, or regulatory advice.

I do not guarantee any specific business result, revenue increase, conversion rate, ranking, traffic level, cost saving, operational outcome, or return on investment. Digital performance depends on factors outside my control, including your implementation, market conditions, pricing, operations, staff, third-party platforms, and customer behaviour.

4. Complimentary initial audits

• Complimentary initial audits are provided at my sole discretion and may be limited, delayed, declined, or discontinued at any time.
• Complimentary initial audits are provided “as is” and “as available” without warranties of any kind.
• By requesting or receiving a complimentary initial audit, you grant me a perpetual, worldwide, royalty-free licence to record, reproduce, adapt, publish, and publicly share the audit or parts of it — including your business name, website URL, screenshots, findings, and commentary — on social media, my portfolio, this website, presentations, and marketing materials, unless we agree otherwise in writing before delivery.
• You confirm you have the authority to submit the URL and information provided and that doing so does not violate any third-party rights, confidentiality obligation, or contract.
• No support, maintenance, follow-up, or implementation is included unless separately agreed and paid for.

5. Paid audits and advisory sessions

• Scope, price, delivery format, and timeline for paid audits will be confirmed before payment.
• Paid audits are advisory deliverables only unless a separate execution contract is signed.
• Unless expressly agreed otherwise, deliverables may not be resold, sublicensed, or republished as a standalone commercial product by you without my written consent.
• Payment is due as stated in the invoice or checkout terms. Work may be paused or withheld if payment is late.
• Refunds are not guaranteed. Because advisory work is custom and time-based, fees are generally non-refundable once work has started, except where required by applicable law or expressly agreed in writing.

6. Execution and freelance project work

Execution projects — including UX/UI work, platform improvements, dashboards, internal tools, or other digital assets — require a separate written freelance agreement describing scope, milestones, fees, ownership, revisions, acceptance criteria, and timelines.

Until such an agreement is signed, no execution work is deemed accepted, scheduled, or owed. Quotes, proposals, and website content do not by themselves create a binding project contract.

7. Your responsibilities

You agree to:

• Provide accurate, complete, and lawful information;
• Ensure you have authority to share URLs, materials, credentials, data, and access provided to me;
• Review public and third-party platforms yourself before relying on any recommendation;
• Implement recommendations at your own risk unless I am separately contracted to implement them;
• Maintain your own backups, security, compliance, and business continuity measures;
• Not hold me responsible for decisions made by you, your staff, or your other suppliers.

8. Third-party platforms and websites

Audits may reference or review third-party services such as WhatsApp, hosting providers, analytics tools, payment processors, social networks, or your existing website/platform. I do not control those services and am not responsible for their availability, policies, outages, pricing, security incidents, or changes.

Any review of your website or digital asset is based on what is reasonably visible or provided at the time of review. I am not responsible for hidden code, backend systems, undocumented integrations, or issues that cannot be detected without deeper paid access or investigation.

9. Intellectual property

• You retain ownership of your pre-existing materials, brand assets, URLs, content, and business information.
• I retain ownership of my methods, frameworks, templates, processes, know-how, and any pre-existing tools or materials used to deliver services.
• Unless a separate project contract states otherwise, paid audit deliverables are licensed to you for internal business use only. Project deliverables for execution work will be addressed in the relevant freelance contract.
• I may retain copies of work for portfolio, record-keeping, quality control, and legal compliance unless a confidentiality agreement states otherwise.

10. Confidentiality

I will treat non-public business information you provide with reasonable care. However, you acknowledge that complimentary initial audits may be published as described above, and I may refer to general types of work or anonymised examples in marketing unless you obtain my prior written agreement to treat specific information as confidential.

If you require strict confidentiality, you must request and sign a separate written confidentiality agreement before sharing sensitive information or before work begins.

11. Limitation of liability

To the fullest extent permitted by applicable law, I shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, goodwill, data, business opportunity, or anticipated savings, even if advised of the possibility of such damages.

My total aggregate liability arising out of or relating to any service covered by these Terms — whether in contract, tort, negligence, or otherwise — shall not exceed the greater of: (a) the total fees paid by you to me for the specific service giving rise to the claim in the three (3) months preceding the event; or (b) MUR 5,000 for free services.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for fraud or wilful misconduct where such exclusion is prohibited.

12. Indemnity

You agree to indemnify, defend, and hold me harmless from and against any claims, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) information, URLs, content, or materials you provide; (b) your breach of these Terms; (c) your violation of any law or third-party rights; (d) your implementation of recommendations; or (e) your use of deliverables outside the scope agreed in writing.

13. No employment or partnership

Nothing in these Terms creates an employment, agency, partnership, joint venture, or fiduciary relationship. You have no authority to bind me, and I have no authority to bind you, except as expressly stated in a signed written agreement.

14. Suspension and termination

I may refuse, suspend, or terminate any service immediately if I reasonably believe you have breached these Terms, provided unlawful or infringing material, engaged in abusive conduct, or created legal or reputational risk.

Provisions that by their nature should survive termination — including intellectual property, confidentiality limits, publicity rights for complimentary initial audits already delivered, disclaimers, limitation of liability, and indemnity — will survive.

15. Privacy and communications

Personal and business information you submit is handled in accordance with my Privacy Policy. Communications via WhatsApp, email, or other channels may be stored for record-keeping and delivery purposes.

16. Changes to these Terms

I may update these Terms from time to time by posting a revised version on this website with an updated date. Continued use of the website or services after changes become effective constitutes acceptance of the revised Terms.

17. Governing law and disputes

These Terms are governed by the laws of the Republic of Mauritius, without regard to conflict-of-law principles. Any dispute arising out of or relating to these Terms or the services shall be subject to the exclusive jurisdiction of the courts of Mauritius, unless mandatory law requires otherwise.

Before commencing formal proceedings, the parties agree to attempt in good faith to resolve disputes through direct negotiation for at least fifteen (15) days.

18. General

• If any provision is unenforceable, the remaining provisions remain in effect.
• Failure to enforce any provision is not a waiver of future enforcement.
• These Terms constitute the entire agreement for website use and standard service categories, excluding signed project contracts.
• You may not assign your rights or obligations without my written consent.